Frequently asked questions

A property management system runs hotel operations: reservations, the front desk, housekeeping. A hotel ERP runs the business behind them: the ledger, payables and receivables, procurement, stock, payroll and reporting. The PMS belongs to reception, the ERP to finance and ownership. Most properties need both, which is why connecting them matters more than choosing.

Yes. Accounting, purchase, inventory, point of sale and HR cover the hospitality back office directly, with reservation and housekeeping capability added on top, and the multi-company structure suits groups where each property needs its own books but the group needs one consolidated view. The platform decision comes after we understand your operation, not before: Sage, Oracle NetSuite and Microsoft Dynamics are the alternatives we deliver.

Most single properties go live in 8–12 weeks, phased so finance and procurement deliver value while other modules are still being configured. Groups take longer, driven mainly by how much the chart of accounts varies between properties. We time cutover to your own occupancy calendar and never during peak season or a major event.

Yes, and it is one of the clearest wins. Hospitality pay is complex: service charge distribution, multiple rates per employee, shift differentials, split shifts and seasonal contracts. We have built attendance-to-payroll flows end to end, including exports into providers such as ADP, so rotas and clock-ins reach payroll without a spreadsheet in between.

Yes. Bookings, commissions, cancellations, and channel adjustments are brought in and reconciled against what actually reached your bank, so commission leakage becomes visible rather than assumed. Distribution itself stays with your channel manager, which is the right tool for it. We make sure the money side agrees with it. See our integration services.

Dishes are built from ingredients with costed recipes, till sales draw stock down automatically, and stocktakes compare actual usage against theoretical. The result is a cost of sale you read weekly, with variance identifying the outlet and the item. When a supplier price moves, you see which dishes stopped paying their way.

We audit what you hold first: the current system, spreadsheets, and anything on paper, then clean and map it before anything moves. Migration runs in phases rather than one risky cutover, and every flow is validated on staging so you see your own records working before you depend on them. See our migration service.

Training is delivered by role rather than by module, so your receptionist, head housekeeper, chef and financial controller each learn only the screens they use, which matters in a sector with high turnover. After cutover you get ongoing support and reporting refined as you grow. More on our training and support plans.