Frequently asked questions

In most cases, yes. The counter runs in a browser and supports common receipt printers, barcode scanners, cash drawers and card terminals. We check your existing hardware during the audit and tell you plainly what will carry over and what will not, before you commit to anything.

Most single site retailers go live in around eight to twelve weeks. Multi store groups take longer overall, though we go live one store at a time so you are trading on the new system early rather than waiting for everything at once. The honest answer depends on how clean your product data is, which we assess in the first two weeks.

Yes. Multiple locations, companies, currencies and tax jurisdictions run in one system, with head office reporting across all of them. Each store can carry its own pricing and its own stock while still sharing a single product catalogue.

The till keeps working. The counter holds the session locally and carries on taking sales and payments offline, then syncs everything back to the central system when the connection returns. Nothing is lost and nobody has to write orders down on paper. You can see how we handle go-live risk across our client case studies.

Retail ERP is the system behind the till: one stock figure across stores and warehouse, purchasing and true landed cost, pricing and promotions, sales, and accounts that reconcile without a monthly archaeology dig. The point of sale takes the money. Retail ERP is what makes the rest of the business agree about what just happened.

By holding one stock pool that stores, the website and the stockroom all read and update. Buy online and collect in store takes the reservation off shop stock; a store return against an online order refunds and restocks correctly; orders ship from the branch that actually has the item. Without one pool, omnichannel is two systems disagreeing politely.

Price lists live in one place and publish outward: base, channel, member, and time-boxed promotions that start and end themselves. Margin is checked against real landed cost, so a promotion that would sell below water is flagged before it runs, and branches can hold local pricing without breaking the group view.

Start where the money leaks rather than with a feature list: stock accuracy across locations, true landed cost, promotion control, and how your point of sale will connect. Then test each candidate against those four. Asked for the best ERP for retail, our honest answer is that fit beats brand, and we will tell you when the system you already run is worth keeping.